Incident Response
Under attack? We are on it.
Hands-on help when it matters most: contain the attacker, investigate what happened and get back to business.
Under attack right now? Do this first:
- Don’t power off or wipe affected machines — it destroys evidence.
- Disconnect them from the network (unplug or disable Wi-Fi) if you can.
- Use a clean channel — assume compromised email and chat may be watched.
- Contact us at hello@zentero.io with “URGENT” in the subject.
Overview
When an incident hits, speed and clarity matter. Our responders help you contain the threat, preserve evidence, find the root cause and recover safely — while keeping leadership informed at every step.
- Rapid triage and containment guidance
- Forensic investigation and root-cause analysis
- Eradication and safe recovery plan
- Post-incident report and hardening recommendations
Our Approach
- 01
Triage
We assess the situation with you and advise immediate containment steps.
- 02
Contain
Isolate affected systems and accounts to stop the attacker spreading.
- 03
Investigate
Collect and analyze evidence to establish scope, timeline and root cause.
- 04
Recover & harden
Remove the attacker, restore safely and close the gaps they used.
What You Receive
- Incident timeline
- Scope and impact assessment
- Root-cause analysis
- Remediation and hardening plan
Common Questions
What should I do right now?
Do not wipe or power off affected machines — that destroys evidence. Disconnect them from the network if you can, and contact us immediately.
Do you work with our insurer or legal counsel?
Yes. We can coordinate with your cyber-insurance provider, legal counsel and internal teams.
